Returns & Exchanges

Due to the perishable nature of our artisanal breads, pasta, and pastries, we are unable to accept physical returns. However, if your order arrives damaged or you are not completely satisfied, we are committed to making it right through a refund or replacement.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, please check your Wildgrain box to ensure the dry ice has done its job and your items are still frozen or cold to the touch.

• 2.
  Document Issues

  If you encounter damaged packaging or quality concerns, take a clear photo of the product and the shipping label within 24 hours of delivery.

• 3.
  Contact Member Support

  Email our team at [email protected] with your order number and any photos to initiate a claim for a refund or box credit.

• 4.
  Resolution Process

  Our team will review your request within 2 business days and issue a replacement shipment or a refund to your original payment method as needed.